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Frequently Asked Questions

noink is a clinical grade, universal health tracker in the hands of people.

For patients this means you can manage any and all conditions for yourself or a loved one.

For life science organisations this is a flexible, modular digital health platform designed to streamline data capture, trial documentation, and participant engagement across clinical research and healthcare use cases.

noink bridges the data gap between patients, life science and healthcare organisations.

It’s built for CROs, therapeutics companies, healthcare providers, and individuals who need a better way to track, share, and manage patient generated health data.

Unlike rigid single-purpose tools, noink offers an all-in-one toolbox that allows you to care for any loved one with any condition.

For research organisations is also includes features like ePRO, eSource, EDC, eCOA, and DCT functionality. noink is configurable to any trial, condition, language or geography.

Yes. noink is built with privacy and compliance at its core. Data is encrypted in transit and at rest, with full audit trails, role-based access controls. Hosted on secure cloud infrastructure in world class data centres, while remaining profider agnostic. It supports GDPR, HIPAA, and local data protection laws across supported jurisdictions.

View our Security and Privacy pages for full details.

noink is both a secure cloud-based platform (SaaS) and can also be installed "on-premise" in a client’s own data centre.

For individuals or patient groups, we recommend our cloud SaaS offering. Life science organisations can choose either our cloud or on-prem offering depending on their technology maturity and data management capability.

Yes. noink supports integrations via APIs using a standard clinical format (FHIR - Fast Healthcare Interoperability Resources) allowing integration with many clinical and healthcare systems.

Our APIs usually produce JSON and XML outputs. Custom integrations are available. We are happy to discuss formatting needs with your team.

Absolutely. noink currently maps over 85,000 localities allowing highly localised trials on a global scale.

noink also comes in 13 languages* with real-time translation to ensure relevant content and configuration per location.

* Available languages include Dansk, Deutsch, English, Español, Français, हिन्दी, Italiano, 日本語, Polski, Português, Русский, Tagalog and 中文.

For patient data entry with noink there is no off-line mode. This is because no data is stored on a patient’s device, improving security. The data is stored immediately upon entry in our secure data centres. Our data centres have uptimes exceeding 99.982% (1.6 hours of downtime annually) and therefore always on-line for research processing.

Very. noink encrypts all patient data in transit and at rest. We use real-time data redaction at the point of data entry by patients to allow blind trials. Our datacentres are Tier-3, HIPAA-compliant, ISO 27001-certified or better.

We use role-based access control with a full access and activity audit logging. Our platforms are de-centralised with in-built redundancy and multi-region backups. Ever vigilant, we perform regular penetration tests and vulnerability scans on our technological estate.

Yes. noink is designed to serve as your core toolkit for multiple studies and sponsors.

noink is designed to be multi-tenant and a single instance of the platform can capture data across multiple studies, in multiple languages, in multiple locations. All real-world data generated is identified down to a single trialist or patient to maintain the data integrity of any study.

In short, any trial with human participants (Phase 0 to phase IV), noink is designed to be condition-agnostic and fully configurable for any morbidity.

We have experience in managing the real-world data generation for autoimmune, cardiovascular, gastroenterology, metabolic, neurological, pulmonology, oncology and rare disease.

Any particular new condition can be configured in the platform in a matter of hours and any pre-existing condition already on the platform is available for use immediately by CROs and their trialists.

Yes. Branding and sponsor-specific versions are configured as a matter of course for all participants in any trial. This includes highly specific localised content per trial or cohort.

Yes. With noink therapeutic companies who sponsor CROs can also be provisioned with real-time dashboards, data APIs and role-based access to ensure transparency and oversight.

Yes. noink unifies data capture and workflows regardless of the CRO used.

Our lowest level of a unit of data is an individual patient participant. This can be then aggregated up by CRO, cohort, location, clinical trial or morbidity.

Yes. The noink platform supports continuous data capture and communication with patients over time.

Yes. noink outputs patient reported data via a RESTful API in FHIR (Fast Healthcare Interoperability Resources) format. This is a commonly accepted data standard for health data exchange. The underlying data complies with SNOMED-CT (snomed.org) and ICD-11 nomenclatures.

Whether your EHR provides allows ingress of patient reported data depends on your particular installation. We offer an export-ready API and can discuss integration options for your organisation.

Yes. noink is used as a patient app where individuals can log their health data such as medication and nutrition intake, symptoms, observations, wellbeing and much more.

Yes. Anyone can use noink to log their health data; or that of a loved one.

Most items you enter into noink can be shared with others by clicking on the appropriate icon within the app. This includes notes, pictures, dashboards, documents videos etc...

To share an item, you simply enter the recipients email address, the length of time to allow the share (the data never leaves the system) and a pin code for the recipient to use to gain access to whatever you are sharing.

If you are using noink as a family you can set up data permissions for each family members.

Yes. You can manage multiple profiles under one account for family health tracking and care coordination. A circle of trust with up to eight people can track and manage each other’s health.

This situation was what noink was originally created for so we have lots of experience in assisting with complex care for both the young and elderly even if they do not record data for themselves or live away from you.

Depending on complexity, most organisations are onboarded within 1-3 weeks. For custom implementations, we’ll co-design your configuration to your exact needs. For individuals and patient groups, where we already have your condition under management, we enforce a 24 hour "cooling off" policy to protect our existing users from fake signups.

Yes. noink works on any internet connected device and is optimised for mobile, tablet and desktop use.

You can request a demo of noink here.

Yes. We provide onboarding, live walkthroughs, help documentation, and ongoing support via email.

With larger organisations we provide a sandbox environment for testing purposes.

For individuals using noink, the end user application comes with a lot of user journey documentation and help within the interface itself.

Pricing varies whether you are an individual or organisation, and scale. Contact us for a tailored quote.

The best place to start is to contact us, we’ll set up an intro call and provide access to a sandbox environment or live demo to see if noink is right for you or your organisation.


Still have questions? Best to contact us directly and we’ll answer any other questions you have about noink.